UK Border Agency's Appeals (INF19) guidance explains who has the right of appeal if their visa or other entry clearance for the United Kingdom has been refused, and how to make such an appeal.

UK Border Agency  is committed to providing the best possible service and believes that handling complaints is an important part of our service. We also welcome any comments that you may wish to make about our operation. We are committed to:

• listening to our users’ views
• learning from our mistakes
• continually improving our service.
• If you have a comment or complaint to make, this page tells you  how to contact us.

Individual Applications Overseas

If you want to find out about an application already made at a British mission overseas, or about a decision made on an application, please contact the office where the application was made.

Settlement Applications

If you are being forced to support a settlement application or have been abandoned in Tanzania by your spouse we may be able to offer advice.

Email: settlementisb@fco.gov.uk
All information given is completely confidential.

Service at a UK overseas entry clearance office

If you want to comment on, or complain about the service that you or your visitor have experienced at a UK visa office overseas, please contact UK Border Agency.

You may also write to
Desk Officer for (name of office where the application was made)
Visa Correspondence Section
UK Border Agency
LONDON
SW1A 2AH
United Kingdom

or Fax +44 020 7008 8359,020 7008 8359 or 8361